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EReliable, seamless Telecom infrastructure is critical to the efficiency of any business, so ZexTex offers a responsive Telecom Infrastructure Management Services system.  Our evolutionary engagement models and consultative partnership approach help our clients reduce costs, optimize resources, and align their technology with business goals.

 

We offer full lifecycle Infrastructure Management Services to clients across the globe. Supported by a strong network of global alliances, we present agility and efficiency in managing critical infrastructure services.   

 

Our Infrastructure Management Services:

 

Data center services —managed hosting and migration; database administration; creating databases; midrange system administration; storage and backup management; and business continuity/disaster recovery services.

 

Telecom Managed Network Services —plan, design, and build; networks operation center services; monitoring and service assurance; performance management; and Telecom Fix/Wireless Network Management.

 

Emergency Communication Systems — Public Safety Networks, P25 Radio Systems Planning, Designing, and Build. Public Safety Network System life cycle planning, upgrades to new technologies such as P25 Phase-2, and LTE based solutions.

 

Application Support Services —production database management; remote application monitoring and support; and midrange and mainframes application environment support.

 

End User Services —technical help desks; workplace management; remote desktop management; messaging and email services; and onsite services.

 

Business Process Management an integration of ITIL’s IT infrastructure best practices with the Enhanced Telecom Operations Map (eTOM) to deliver the most effective automated  process management.

 

Governance a three-tiered governance model provides the basis for close partnershipwith our clients to create individual solutions.

 

Transition Methodology an ITIL-mapped transition methodology to deliver uninterrupted services to our clients during transition phases.

 

Service Level Management —a well defined Service Level Management process ensures that all operational services and their performance are measured in a consistent, professional manner across the infrastructure operations according to the business requirements defined by clients.

 

Technology Transformation support and guidance in implementing new IT systems; rationalization and optimization of existing toolsets; and implementation of software like HP OpenView, BMC, IBM Tivoli, Salesforce, SAP and more.